04/21/23
Penn National has placed their confidence in our Alacrity Solutions Network to deliver an exceptional work product for their customers. This new volume will be completed in our Mitchell estimating platform(s) and detailed requirements are defined in our new interim CPA template. Noted below are several of the key procedures outlined in the new interim CPA.
Appraisers will receive this in their assignment detail in place of the old CPA. This is replacing the CPA information to only present the Important or vital information of the Client Service Level Agreement. We have discussed on a few occasions and the network asked for this type of a notification to help align the specific duties the field appraiser needs to perform. Upon receipt, please read it thoroughly and execute on the details within your appraisal package.
Our Office Managers will receive this in a similar document that will be formatted and utilized as a checklist to reconcile against what the appraisers have submitted and attached in the file. If there are any items omitted, the Office Manager and AVP may ask for further explanation as to why.
Similarly, to other client rollouts, we will be monitoring daily volumes and ensuring your AVP is working directly with you on processing the assignments until we reach steady state and feel comfortable with the nuances of this client.
Heavily impacted states are as follows: PA, MD, NJ, DE, VA, NC, TN, SC, AL, WI, MN
Administration (Pre-Inspection)
- Contact Time: 24 hours
- Status Time: 24 hours
- Completed Time: 72 hours
Estimating
- Parts Usage
- No LKQ
- A/M CAPA certified sheet metal and bumpers utilized (from Keystone only) after 3 years or 36,000 miles.
- Betterment & Depreciation
- Betterment applicable on OEM wear parts & exhaust, except current model year or under 10,000 miles with a life expectancy of 20 years/200,000 miles used for calculation. Tire betterment based on wear, Batteries based on age, Convertible & vinyl tops, Upholstery & soft interior based on visual inspection. A maximum applied betterment will not exceed 75%.
- Total Loss
- Salvage
- Secure permission from owner to move the vehicle.
- IAA Login (When completing the IAA login, the appraiser will include permission to move in the form)
Reporting & Forms
- Condition Report
- Complete this appraisal form – Auto Heavy Equipment Appraisal Form (in place of standard condition report)
- For Diminution of Valuation assignments, complete this form – Diminution of Valuation Form
- Total Loss
- Valuation Method
- Was Replacement Endorsement applicable? (from client)
- If YES, discuss with the owner where the vehicle was purchased and reach out to the original dealer requesting the MSRP of a similar/comparable vehicle to the one damaged. This is a quote only and the vehicle does not need to be in stock anywhere. This should be the MSRP of the vehicle in question less any rebates/incentives and should not include tax, tags, and or other markup items.
- If NO, continue with state specific valuation method.
- Total Loss Form
- Complete this TL form – Auto Total Loss Report
Administration (Post-Inspection)
- Return completed file to CLMVNDR@pnat.com
- The first eight characters of the subject field need to contain the claim number. (Please include any leading zeros that may be in the claim number.)
- Do not copy adjuster on completed file.
